src/content/company.ts for a fact, the site environment for an address - and this banner goes when the last of them is answered.Four routes, so your message reaches the person who can answer it.
Pick the one that fits what you are writing about. If you are here because your own details are in the database and you want them out, you do not need to write to anybody: use the removal form, which is open to everyone and free.
Sales and plans
Prices, what a plan includes, contract terms, and access to provider-matched home address and cell phone, which is contract-only.
[OWNER: the address for sales and plans, set as SALES_EMAIL in the site environment. Until it is, this route is a page rather than a mailbox.]
Support for customers
Your account, seats, billing, a search that is not returning what you expect, an export or append job that failed, and API keys.
[OWNER: the address for support for customers, set as SUPPORT_EMAIL in the site environment. Until it is, this route is a page rather than a mailbox.]
Privacy and removal
Opt out of the sale and sharing of your information, ask for it to be deleted, or have particular fields removed. You do not need an account, and we never charge for it.
[OWNER: the address for privacy and removal, set as PRIVACY_EMAIL in the site environment. Until it is, this route is a page rather than a mailbox.]
Security reports
A vulnerability in the site, the API or the application. Tell us what you found and how to reproduce it, and we will confirm we have it.
[OWNER: the address for security reports, set as SECURITY_EMAIL in the site environment. Until it is, this route is a page rather than a mailbox.]
What each route does with your message.
If you are asking to be removed
The form is the fastest route and the only one that needs no account. We email a confirmation link to the address you give, review the request when you follow it, and write to tell you the outcome; the target is 30 days from verifying it. A removal is a suppression rather than a deletion, and it applies to every search, page, count, export and appended file, and keeps applying when the data is next refreshed. What each kind of request does is set out in your privacy choices.
If you are a customer with a problem
If the platform itself looks slow or broken, platform status says whether search, reveals, exports and the API are working right now, and when we last checked — which is faster than writing to us and waiting for the same answer. Otherwise: tell us what you searched for and what you expected, or the identifier of the export or append job that failed - every job keeps one, and it is what lets us find your run rather than guess at it. The help pages cover the questions that come up most, including how allowances, reveals and API limits behave.
If you are reporting a vulnerability
Send enough for us to reproduce it and we will confirm we have it. Please do not test against other people's accounts or records, and do not download more data than you need to demonstrate the problem. What is in scope, and what we can tell you about how the platform is protected, is on security and trust.
If you want to buy something
Say what you are trying to reach and how you intend to use it. The pricing page lists what each plan includes and what it costs; the prices there are introductory and the free plan is open now and needs no card. There is no checkout yet, so a paid plan is set up by a person and invoiced, and the plan that includes provider-matched home address and cell phone is arranged under a signed contract with a stated permissible use rather than bought online.
By phone or by post
[OWNER: a phone number for sales and support and the hours somebody answers it, or confirm there is none and that this page says email only]
[OWNER: the postal address to publish, or confirm that we publish none and say so here instead]
Before you write about the data itself.
Search is open without an account, and the field catalogue says what a record holds and how often each part of it is refreshed. Most questions about coverage are faster to answer that way than by asking us.